Frequently Asked Questions

What is drinking water filtration?

In simple terms, it is removing any undesirable and or harmful contaminants from the water supply, thus ensuring it is more palatable and or safer to drink.

What is a whole house water treatment system?

A whole house water treatment system, also known as a water softening system, is a comprehensive water treatment solution designed to address various water quality issues throughout an entire household. Unlike point-of-use systems that target specific faucets or appliances, a whole house system treats water at the point of entry into the home, ensuring that all water used within the house is filtered or conditioned.

These systems reduce the hardness of water by removing minerals like calcium and magnesium, which can cause scale buildup in pipes and appliances.

A whole house water treatment system provides clean, filtered water to every tap, shower, and appliance in the home, offering a comprehensive solution for improving water quality throughout the entire household. 

What is Reverse Osmosis?

Before we can understand Reverse Osmosis we must first discuss Osmosis.

Osmosis is the movement of a solvent through a semipermeable membrane from the area of lower solute concentration to the area of higher solute concentration that tends to equalize the concentrations of solute on either side of the membrane.

Reverse Osmosis is a water purification process that removes unwanted contaminants from the water supply. It involves the use of a semi permeable membrane and an applied pressure used to overcome the osmotic pressure and inward flow of the filtered water across the membrane.

For a more detailed explanation please click on the below link which will direct you to an in-depth article on the subject matter.

https://waterfiltrationheroes.com/blogs/news/what-is-reverse-osmosis

What is a contaminant?

A contaminant is any physical, chemical, biological, or radiological substance or matter in water that if left untreated has the potential to cause serious health issues.

https://waterfiltrationheroes.com/blogs/news/how-does-your-water-become-contaminated

What health issues can contaminants cause?

Contaminants can cause all manner of health issues. The contaminants fall into two groups, acute and chronic, based on the health effects they cause.

Acute health effects occur within hours or days of exposure to a contaminant. These effects can make people ill and can be incredibly dangerous or even deadly for someone with a weakened immune system.

Chronic health effects occur when exposure to harmful contaminants has taken place over many years. Examples of some of these chronic effects include cancer, liver, kidney problems or reproductive difficulties, etc.

How do I know if my water is contaminated?

In short, for the most part, you don’t.

Some contaminants can cause the water to look, smell or taste bad, however, most are undetectable to the human senses.

Many people never become suspicious of their water quality until people in the community start to get ill.

Hence, it is so important to seek advice from an expert.

For a more detailed explanation please click on the below link which will direct you to an in-depth article on the subject matter.

https://waterfiltrationheroes.com/blogs/news/how-to-test-the-water-quality-in-your-home

What's your refund policy for returns?

We have a 14-day return policy, which means you have 14 days after the installation date of your water filtration system to request a return.

For more detailed information on the return policy please click on the below link.

https://waterfiltrationheroes.com/policies/refund-policy

What's your warranty policy?

Any faults that occur with any of our products within two years of the installation date are covered under warranty.

For more detailed information on the return policy please click on the below link.